Last updated: February 23, 2025
Privacy Policy
Your privacy matters to us. This policy explains what data we collect, how we use it, and the choices you have.
1. Who We Are
Lovecue ("we", "us", or "our") operates the Lovecue platform at lovecue.com. We are the data controller for the personal information described in this policy. If you have any questions, contact us at privacy@lovecue.com.
2. Information We Collect
We collect information you provide directly and information generated automatically:
Account Information
Name, email address, and password when you register. If you sign in via Google or Apple, we receive your name, email, and profile picture from those services.
Content You Create
Messages, card content, recipient information, and scheduled delivery details you enter while using the Service.
Payment Information
We do not store your full card details. Payments are handled by our third-party processors. We retain transaction records (amount, date, subscription status) for accounting purposes.
Usage Data
Pages visited, features used, device type, browser, IP address, and timestamps. This data is collected via cookies and similar technologies.
3. How We Use Your Information
- Provide, operate, and improve the Lovecue Service.
- Send transactional emails (account verification, receipts, delivery confirmations).
- Send product updates and promotional emails — you can opt out at any time.
- Detect and prevent fraud, abuse, and security incidents.
- Comply with our legal obligations.
- Analyse usage trends to improve product experience.
4. Legal Basis for Processing
We process your personal data on the following legal grounds:
- Contract: Processing necessary to provide the Service you signed up for.
- Legitimate interests: Improving the Service, preventing fraud, marketing analytics.
- Consent: Marketing emails and optional cookies. You may withdraw consent at any time.
- Legal obligation: Retaining records as required by applicable law.
5. Sharing Your Information
We do not sell your personal data. We share it only in limited circumstances:
- Service providers: Hosting, payment processing, email delivery, analytics.
- Legal requirements: When required by law or to protect our legal rights.
- Business transfers: In the event of a merger or acquisition, your data may be transferred as part of that transaction.
6. Cookies
We use cookies and similar tracking technologies to keep you signed in, remember your preferences, and understand how you use our Service. You can control cookie preferences through your browser settings. Disabling cookies may affect some features of the Service.
7. Data Retention
We retain your personal data for as long as your account is active or as needed to provide the Service. If you delete your account, we will delete or anonymise your data within 30 days, except where we are required by law to retain it longer.
8. Your Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate data.
- Deletion: Request deletion of your personal data.
- Portability: Request your data in a machine-readable format.
- Objection: Object to processing based on legitimate interests.
- Opt-out of marketing: Unsubscribe via the link in any marketing email.
To exercise any of these rights, email privacy@lovecue.com.
9. Security
We implement industry-standard security measures including encrypted data transmission (TLS), hashed passwords, and access controls. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
10. Children's Privacy
Lovecue is not directed to children under 13. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child under 13, we will delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by sending an email to your registered address or by posting a prominent notice on our website. Your continued use of the Service after changes constitutes acceptance of the updated policy.
12. Contact Us
For any privacy-related questions or to exercise your rights, contact our Privacy team at privacy@lovecue.com.